Comments on: Letter of Complaint http://www.betleywhitehorne.com/bwlog/2009/04/letter-of-complaint/ The blog for Betley Whitehorne, a leading Channel Island Advertising, Design, Web and Branding Agency Fri, 09 Jul 2010 16:00:52 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Dave Allen http://www.betleywhitehorne.com/bwlog/2009/04/letter-of-complaint/comment-page-1/#comment-23485 Dave Allen Wed, 16 Jun 2010 22:18:51 +0000 http://www.betleywhitehorne.com/bwlog/?p=607#comment-23485 I could not agree more with these comments. I took out a few years ago the Flybe MasterCard Rewards for all card to get "free flights". I now have 40 reward points and today 16.06.2010 tried to book a flight to Jersey in the Channel Isles to Amsterdam. Firstly, their website would not let me book direct - despite the fact its 16 points for the national flight and 24 for the European sector. So I had to opt for booking first from Jersey to Southampton and then from Southampton to Amsterdam. This meant that I had to pay twice their £10 luggage charge on top of all the taxes etc. The total charge for my "free" flight was £148.58. After overcoming that shock I decided to go ahead with the booking. I then found they charge £10 to use their own credit card (£20 extra for the 2 sectors) so opted to use to my bank direct debit card. Yet they wanted to charge me £8 (£16 for both sectors) to use that. Why, when the money goes direct from my account to theirs? The only free payment method they offer is Visa electron which I don't have. So, my "free" flights were now costing me £168.58. I then checked with British Airways and their fare quote (no air miles involved-just a straight quote) was around £150. So I am now going with good ole B.A. where you get a free snack and glass and wine on board, both sectors, friendly staff and a clean aircraft. Jack Walker, ironically also a Jersey resident, bought Flybe some years ago (because Flybe staff were once so rude to him he purchased the airline so he could sack them) must be turning in his grave! I am afraid Jack that your successors have turned your airline into Easy jet or Ryan air in disguise. My flybe spend&fly card is now going in the bin and I will look for a card that offers genuine deals. Flybe? Fly maybe - when you get your act together I could not agree more with these comments. I took out a few years ago the Flybe MasterCard Rewards for all card to get “free flights”. I now have 40 reward points and today 16.06.2010 tried to book a flight to Jersey in the Channel Isles to Amsterdam. Firstly, their website would not let me book direct — despite the fact its 16 points for the national flight and 24 for the European sector. So I had to opt for booking first from Jersey to Southampton and then from Southampton to Amsterdam. This meant that I had to pay twice their £10 luggage charge on top of all the taxes etc.

The total charge for my “free” flight was £148.58. After overcoming that shock I decided to go ahead with the booking. I then found they charge £10 to use their own credit card (£20 extra for the 2 sectors) so opted to use to my bank direct debit card. Yet they wanted to charge me £8 (£16 for both sectors) to use that. Why, when the money goes direct from my account to theirs? The only free payment method they offer is Visa electron which I don’t have.

So, my “free” flights were now costing me £168.58. I then checked with British Airways and their fare quote (no air miles involved-just a straight quote) was around £150. So I am now going with good ole B.A. where you get a free snack and glass and wine on board, both sectors, friendly staff and a clean aircraft.

Jack Walker, ironically also a Jersey resident, bought Flybe some years ago (because Flybe staff were once so rude to him he purchased the airline so he could sack them) must be turning in his grave! I am afraid Jack that your successors have turned your airline into Easy jet or Ryan air in disguise.

My flybe spend&fly card is now going in the bin and I will look for a card that offers genuine deals. Flybe? Fly maybe — when you get your act together

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